How we rate providers: Transparent, patient-first scoring →
Hims/Hers homepage showing GLP-1 weight loss services

Hims/Hers

Hims/Hers homepage showing GLP-1 weight loss services
Hims/Hers
Our Review
Hims/Hers earns a 4.0 out of 5.0 on our weighted scoring system, placing it firmly in the "Strong Choice" tier. The platform's biggest advantage is flexibility — offering both FDA-approved brand-name medications and more affordable compounded alternatives through a single, well-known platform. An A+ BBB rating and the backing of a publicly traded company provide a level of institutional trust that many smaller telehealth startups can't match. Where Hims/Hers loses ground is in the clinical support department: no included lab testing, no dietitian access, and a 3.0 Trustpilot rating that suggests the customer experience doesn't always live up to the brand's polish. For patients who want a recognized name with medication flexibility and are comfortable managing more of their care independently, Hims/Hers is a solid choice. Those seeking more hands-on clinical support may want to look elsewhere.
Clinical Quality
Support
Patient Protection
Cost & Value
Access
Trust & Transparency
Authenticity
Reputation
Reader Rating0 Votes
What We Like
Both brand-name (Ozempic, Wegovy, Zepbound) and compounded GLP-1 options under one roof
A+ BBB rating and high trust/compliance transparency as a publicly traded company
24/7 app access for messaging providers, tracking progress, and managing prescriptions
Competitive first-month pricing at $39 with high cost transparency throughout
Wide medication selection including generic liraglutide as an alternative option
Fast onboarding process with nationwide telehealth coverage in most states
What Could Be Better
Mixed public reviews with a 3.0 Trustpilot rating across 8,000+ reviews — common complaints about customer service
No lab testing included in membership — patients must arrange their own bloodwork
No dietitian access, limiting the holistic support that aids long-term weight management
Not available in all 50 states — coverage gaps exist depending on your location
No Spanish-speaking providers available
Third-party testing (Certificate of Analysis) status for compounded medications is unknown
4
Strong Choice
💊
Medications
Ozempic, Wegovy, Zepbound, Compounded Semaglutide, Generic Liraglutide
💰
Monthly Cost
$39 first month, then $149/mo membership + medication

Speed to Start
Fast

Trustpilot
3 / 5 (8000+ reviews)
✓ Verified Provider
Est. 2017

About Hims/Hers

Hims/Hers is one of the most recognizable names in telehealth, and their entry into the GLP-1 weight loss space carries the weight of a publicly traded company with millions of users. Founded in 2017, the platform offers both brand-name medications like Ozempic, Wegovy, and Zepbound as well as compounded semaglutide and generic liraglutide — giving patients more options than most competitors.

The membership model starts at $39 for the first month, then moves to $149/month, with medication costs separate. This structure is similar to Ro’s, though Hims/Hers doesn’t offer the same level of insurance concierge support. Their 24/7 app access is a standout feature — patients can message providers, track progress, and manage prescriptions from their phone at any hour.

Clinically, Hims/Hers sits in the middle of the pack. While they employ licensed providers and maintain high cost transparency, they don’t include lab testing or dietitian access in their standard membership. For a platform of this scale, that’s a notable gap — especially when smaller competitors are bundling these services.

On the trust front, Hims/Hers earns strong marks with an A+ BBB rating and high compliance transparency. However, their 3.0 Trustpilot rating across 8,000+ reviews reveals a pattern of customer service friction that’s common with high-volume telehealth platforms — long wait times, billing confusion, and inconsistent provider communication.

The dual offering of brand-name and compounded medications is a genuine strength. Patients who can afford or get insurance coverage for Wegovy or Zepbound have that option, while those looking for a more affordable path can access compounded semaglutide — all through the same platform.

At a Glance

Medications Offered

Ozempic, Wegovy, Zepbound, Compounded Semaglutide, Generic Liraglutide

Both

Cost & Insurance

  • Monthly: $39 first month, then $149/mo membership + medication
  • 6-month estimate: $784 membership over 6 months + medication
  • Insurance: No
  • Self-pay: Yes

Clinical Features

  • Lab testing: No
  • Dietitian access: No
  • Verified Pharmacy: APIs from FDA-registered facilities; Novo Nordisk branded partnership (March 2026); transitioning from compounded to FDA-approved focus
  • BBB Rating: A+

Delivery & Access

  • Format: Both
  • Nationwide telehealth: Most states / not all 50 clearly stated
  • Speed: Fast
  • Spanish-speaking providers: Not available
Visit Hims/Hers →

Start your GLP-1 weight loss journey with Hims/Hers today

Medical Disclaimer: This review is for informational purposes only and does not constitute medical advice. GLP-1 medications are prescription drugs that should only be used under the supervision of a licensed healthcare provider. Individual results may vary.

Editorial Independence: GLP-1.Reviews maintains full editorial independence. Our scores are based on verified data and standardized criteria.

Hims/Hers
4.0 / 5.0
Strong Choice

Let's Review Widget